![]() ![]() It made me realise that we need to have flex when it comes to capacity, and this is just as true in knowledge work as it is in manufacturing. ![]() Since I've read it I always ask myself ' What is the goal here?' whenever I am in a new project or even a business meeting, is it just to complete a project to time and cost? What is the bigger picture, how does this feed into the overall goal of the organisation? One part that really resonated with me was when two workers were idle next to a machine, and their supervisor had them start moving boxes from one side of the factory to the other - for what purpose? Just to they can be 'perceived' to be busy rather than contributing to the goal of the plant. Whilst the story is based on a manufacturing plant, and how their focus on efficiency was ironically killing their profits, it also has so many overlaps into a whole host of different industries. This is one of those books that will stay with me for the rest of my working life. ![]()
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